Returning your purchase

Should you decide to return your purchase, ZenStones will gladly accept unworn items with the origianal hangtag string seal intact. Items can be returned up to 14 days after your purchase has been recieved.

Kindly note, that customers are responsible for all return shipping and exchange costs, and that ZenStones is not reasponsible for items lost in transit when returning purchased items. 

For more affordable return postage we are pleased to be able to offer the added service option of purchasing return postage through our shipping provider for only DKK 59.00 (approx. EUR 8).

Unfortunately, the Return Portal is currently only available in Danish. However, the form has relatively few fields to complete (name, address, email, order number, etc.), all of which can easily be translated via Google Translate. 

To choose this return postage option please click the link below.


Click this link to open the Return Portal and buy affordable return postage with insurance


When you buy return postage via our Return Portal, your return package will be insured with Track & Trace.

Return packages must be sent to:

Hyldehøj 39
DK-2990 Nivå